How To Reach The Desk
One inbox per topic. Real humans. No ticket queues.
What We Cover — And What We Do Not
The USA Bad Boys desk handles editorial coverage, fact-checks, ranking disputes, redemption complaints, advertising partnerships, and press requests. We do not run customer support for any casino we review. If your account has been frozen, your withdrawal is delayed, or your bonus has not credited, you must contact the operator first — we are happy to escalate on your behalf only after their support team has responded.
Routing By Subject
| If your message is about… | Send it to | Typical reply |
|---|---|---|
| Tip, scoop, leak about an operator | tips@usabadboys.com | Within 24 hours |
| Factual correction or update | desk@usabadboys.com | Within 24 hours |
| Stuck redemption (after contacting operator) | help@usabadboys.com | Within 48 hours |
| Advertising or affiliate partnership | partners@usabadboys.com | 2-3 business days |
| Press, interview, syndication | press@usabadboys.com | 2-3 business days |
| Privacy, data deletion, GDPR/CCPA | privacy@usabadboys.com | Within 30 days (legal max) |
| Self-exclusion or responsible-play help | care@usabadboys.com | Same business day |
Before You Write About A Stuck Redemption
Roughly 70 percent of the redemption complaints we receive are resolved once readers complete the operator’s KYC requirements. To save everyone time, please gather the following before reaching out:
- The exact operator name and your account email.
- The redemption request date and amount in Sweeps Coins.
- A screenshot of your KYC status inside your account dashboard.
- The most recent ticket number from the operator’s support team.
- A timeline of when documents were submitted and acknowledged.
With those five items we can escalate to the operator’s compliance contact in most cases within one business day.
Press & Editorial Requests
Interview Requests
We do on-record interviews about US sweepstakes regulation, payout integrity, and KYC best practices. Send a one-paragraph pitch with your outlet, timeline, and 2-3 sample questions.
Syndication
Reprint and translation requests are reviewed case-by-case. Non-commercial educational use is generally approved with credit. Commercial syndication requires a written agreement.
Mailing Address
OMD AS • Apotekergata 10, 0180 Oslo, Norway. Physical mail is collected once weekly. For anything time-sensitive, use email.
Contact The Desk
For editorial inquiries, corrections, factual disputes, operator questions, or press requests, write to the editorial desk in plain text.
Postal: OMD AS, Frøyas gate 15, 0273 Oslo, Norway.
We answer all corrections in writing and update affected pages with a visible date stamp.